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30 DAY UNCONDITIONAL GUARANTEE*
LloydPans believes in the quality of it's products and offers a 30 day satisfaction guarantee*. If this product does not perform to your satisfaction then it can be returned for a refund within 30 days from purchase.
Note that our cookware is different and requires a cooking technique similar to cooking in stainless steel. Low heat settings, some oil, longer cooking times and thorough cleaning will result in perfectly cooked food. These pans are not a substitute for non-stick pans.
* Under normal home use and following care & use instructions. This excludes damage from misuse or abuse. Minor imperfections and slight color variations are part of normal use.
LloydPans warrants all products against defects in material or workmanship from date of purchase for a period of 5 years. We will repair or replace defective products, but will not be responsible for any consequential damages including any claim of lost profits.
Metal utensil safe means that metal whisks, spatulas and other non-sharp metal utensils may be used without damage. In fact, we recommend a metal spatula when using our fry pan and saute pans. Do not use sharp instruments or appliances such as electric mixers to cut or chop against the pan as this may damage the coating and will not be covered under this warranty. Immersion blenders can be used with bottom safety guards.
Food sticking to the pan is not a covered by the Warranty. If through use and or abuse the coating fails to release after applying oil, you may return it for recoating service for a fee plus shipping and handling cost. Sign into your account and look on the left navigation for a Services link.